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Harvey Norman Customer Direct
Lovetech is our dedicated team of technology experts offering a variety of technical services in each of our stores. With our expert advice and support, getting back up and running has never been easier.
Your mobile phone is the centre of your technology, but changing your device does not mean you have to miss a beat.
Your new mobile configured & set-up
User account created (App Store, Play Store etc.)
Mobile updates installed
Selection of apps installed
Full transfer of data from your previous device
Device demonstration
*Previous device must be in working condition.
£25
A new tablet is a blank canvass for you to personalise to your liking or needs. Let our Lovetech team know what you want from your tablet and let us do the rest.
Tablet configured & set-up
User account created (App Store, Play Store etc.)
Tablet updates installed
£20
A new tablet is a blank canvass for you to personalise to your liking or needs. Let our Lovetech team know what you want from your tablet and let us do the rest.
Tablet configured & set-up
User account created (App Store, Play Store etc.)
Tablet updates installed
Selection of apps installed
Full transfer of data from your previous device*
Device demonstration
*Previous device must be in working condition.
£25
Gone are the days of using a computer straight out of the box. But that doesn’t mean you should miss a beat – that’s why we’re here.
Computer configured & set-up
User account created
Selection of apps installed
Computer updates installed
£25
Gone are the days of using a computer straight out of the box. But that doesn’t mean you should miss a beat – that’s why we’re here.
Computer configured & set-up
User account created
Selection of apps installed
Computer updates installed
Anti-virus installed*
Microsoft Office installed*
System optimised for use
*Software sold separately.
£60
Gone are the days of using a computer straight out of the box. But that doesn’t mean you should miss a beat – that’s why we’re here.
Computer configured & set-up
User account created
Selection of apps installed
Computer updates installed
Anti-virus installed*
Microsoft Office installed*
System optimised for use
Full transfer of data from your previous device**
Device demonstration
Device health check***
*Software sold separately.
**Previous device must be in working condition.
***Redeemable at any time within the device’s warranty period.
£95
Why wait for hours to use your console while your software updates? Collect your console from Lovetech – ready to enjoy.
Console software update downloaded & installed
Games downloaded & installed
Controllers & console configured for use
User account created
£45
Smart watches are most useful when set up accurately – let us show you how to get the most from your device.
User account created
Watch paired with your mobile device
Watch updates installed
Device demonstration
£20
Have you noticed your device is not running as well is it used to? If so, don’t worry – that’s where we come in.
Device updated and optimised
Device will perform as per specification
Device is physically cleaned
Selection of apps installed
Unused/unwanted programs removed
*This service does not resolve hardware failures.
£55
Are you noticing a drop in ink quality or overall printer performance? Sometimes our maintenance service is all that is needed to ensure your printer runs efficiently.
Print heads aligned & cleaned
Device physically cleaned
Print nozzles checked & cleaned
Device calibrated for optimum performance
*This service does not resolve hardware failures.
£15
The more you use your device, the slower it may seem compared to first use. A full system reinstallation will give you optimum performance.
Device settings returned to factory configuration
Fresh operating system installed
Device configured & set-up
A full system reinstallation will erase all data from your device. If you would like to keep your data, speak a member of the Lovetech team about our many data service options.
£40
Let our comprehensive diagnosis service spot issues before they manifest and really cause you a problem. We’ll even fix minor issues we spot along the way.
Your computer fully checked & tested
Minor software issues resolved
Full system tech report
*This service does not resolve hardware failures.
£40
Don’t take the risk with your personal information, let us ensure you are as protected as best you can be from cyber-attacks.
Malicious software identified & removed
Pop-up ads removed & blocked
Threats removed
Your device is safe to use
Overall performance boosted
£40
Some popular add-ons include the installation of a super-fast SSD or additional RAM to improve multitasking. Our Lovetech technicians are installation experts!
Optimised system performance
Hassle free installation
90-day warranty on service
12-Month warranty on parts
From£20
Our Lovetech team carry out every type of software installations from driver updates to CD and subscription-based packages.
Software installed & configured for use
Software updated to latest available versions
Drivers downloaded & installed
£25
It is always recommended to regularly back-up your device. Don’t run the risk of losing everything if your device fails. We are on hand to securely back-up your data.
All data securely backed-up*
All data saved to an external drive**
Peace of mind
*Device must be fully operational.
**An external drive must be provided, or one can be sold separately.
£40
Never miss a beat or worry about losing a file. Pick up where you left off with your data at your fingertips.
Data transferred & accessible on new device*
No downtime
Peace of mind
*Device must be fully operational.
£40
The first question our customers ask if something happens to their device is ‘Have I lost my files?’ Our in-store data recovery service ensures that this is not always the case.
Data recovered to an external drive
All data saved to an external drive*
Peace of mind
*An external drive must be provided or will be sold separately.
£90
Your data is important to you on your new device, but it is just as important to make sure your previous device does not contain your personal files or documents – especially if you intend on selling or reusing the device.
Your data is secure
Your previous device ready for reuse
Certificate of erasure*
Peace of mind
*Available for devices with hard drive storage media.
£40
Should you experience an issue with the technology you’ve purchased from Harvey Norman – the Lovetech team are on hand to support and provide solutions under the Harvey Norman Return Policy.
Experiencing a fault that is covered by your manufacturer’s warranty? The Lovetech team arrange service with manufacturer service providers, managing all communication on your behalf, completely free of charge.
The Lovetech team can offer support for issues that are not covered by your manufacturer’s warranty or that are purchased elsewhere. In some cases, the service may be offered in-house.
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© Harvey Norman Trading (United Kingdom) Limited, Unit 62a The Parade Gracechurch Shopping Centre, The Parade, Sutton Coldfield, Birmingham, United Kingdom, B72 1PD. Company No: 15512318. Registered in the United Kingdom. Private company limited by shares. All rights reserved.
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