Privacy and Cookies Policy

This Privacy and Cookies Policy explains how we manage your personal information that we collect about you. Please read this Privacy and Cookies Policy before using our website www.harveynorman.co.uk (our "website") or submitting any personal information. By using our website, you are accepting the practices described in this Privacy and Cookies Policy.

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About Our Privacy And Cookies Policy

About Our Privacy And Cookies Policy

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How do I manage my cookies?

How do I manage my cookies?

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Collection of Your Personal Information

Collection of Your Personal Information

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Your Rights Relating to your Personal Information

Your Rights Relating to your Personal Information

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Our Use of Cookies

Our Use of Cookies

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Use and Disclosure of Personal Information

Use and Disclosure of Personal Information

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We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the following purposes:

(a) to facilitate and process your Order.

(b) to carry out or respond to your requests.

(c) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you;

(d) for regulatory reporting and compliance with our legal obligations;

(e) to regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(f) where you have provided your consent, to include in a database compiled by us or our third party service provider for use by us or our third party service provider in direct marketing of promotions, product and services we think may interest you;

(g) to seek your feedback in relation to customer satisfaction and our relationship with you;

(h) to our related entities for internal accounting and administration;

(i) to monitor or improve the quality and standard of service provided to you by us;

(j) to our successors and/or assigns, including any party that may purchase all or part of our business;

(k) to better understand your preferences.

Our third party service providers are organisations that assist us with research, mail, advertising, delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Useof our website or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the UK GDPR or any other applicable legislation will take priority over this Privacy and Cookies Policy to the extent of any inconsistency.

Legal basis for Processing your Personal Information

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Under UK GDPR, the main grounds that we rely upon in order to process your personal information are the following:

(a) Necessary for compliance with a legal obligation: we are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;

(b) Performance of Contract: We may process your personal information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

(c) Necessary for the purposes of our legitimate interests: either we, or a third party, will need to process your personal information for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Personal Information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling sales, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;

(d) Consent: in some circumstances, we may ask for your consent to process your Personal Information in a particular way.

Providing Personal Information About Another Person

Providing Personal Information About Another Person

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Securing Your Personal Information

Securing Your Personal Information

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Accuracy of Data

Accuracy of Data

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How long we hold your Personal Data

How long we hold your Personal Data

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Linked Sites

Linked Sites

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Social Networks

Social Networks

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Transmission of Your Data

Transmission of Your Data

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Where we Store Your Personal Data

Where we Store Your Personal Data

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Changes to Our Policy

Changes to Our Policy

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Direct Marketing

Direct Marketing

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Consent

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Interpretation

Interpretation

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Contact us about Privacy

Contact us about Privacy

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Complaints

Complaints

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If you are unhappy about our use of your Personal Information, you can contact us at the address or e-mail address above. You are also entitled to lodge a complaint with the Information Commissioners Office using any of the below contact methods.

If you need to contact us in regards to a complaint about your use of a Finance product used to purchase goods from Harvey Norman UK, click here.

You can also chat online with an advisor.

Post: The Information Commissioners Office

Wycliffe House Water Lane

Wilmslow

Cheshire

SK9 5AF

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Harvey Norman United Kingdom Online Privacy Policy Version 2.1