Available services
Description
Saros 20 Neo
Designed for complex homes, it delivers powerful vacuuming and deep mopping-while climbing thresholds, gliding under furniture, and adapting across carpets. Saros 20 Neo knows where to go, what to avoid, and finishes the job on its own.
Check out the video:
Expanded Cleaning Reach
Climbs over high thresholds and slides under furniture with ease.
Check out the video:
Retractsense Navigation System Sees Clearly, Even in Low Spaces
With a retractable LDS system, it adjusts its height for clear visibility-reaching spaces as low as 7.95 cm for more complete cleaning.
- 7.95 cm: Low-clearance access[2]
- 100,000+: Lift cycles tested[3]
Check out the video:
36,000 Pa HyperForce Motor: Deep Cleaning, Made Effortless
An ultra-powerful motor delivers consistent suction to lift dust, debris, and hair across every surface.
- 36,000 Pa: Max Digital Motor Power[4]
Enhancoceping Performance Deeper Mopping. Less Residue
Scrub away tough stains with warm water and up to 14N of downward pressure, while the newly designed mop locks in moisture-leaving floors cleaner with less water residue.
- 30% Less Water Residue[5]
- 14N Max Downward Mopping Pressure[6]
- 200 RPM Spinning Speed[7]
Advanced Carpet Cleaning: Built for Better Carpet Care

Industry-First Dynamic Cleaning for Up to 3 cm Carpets
Automatically adjusts its chassis to maintain strong suction on carpets up to 3 cm[8]-delivering deeper, more consistent cleaning*.
Automatic Mop Detachment
Automatically detaches the mop in Vacuum Carpet First Mode*-keeping carpets dry and protected.
Main Brush Stabilization Module
When Deep Carpet Cleaning Mode* is enabled, the main brush stays in a stable downward position on a second pass-improving debris pickup compared to its usual floating state.
*This function needs to be manually enabled in the Roborock app.
FlexiArm Technology Reaches Edges. Cleans Corners
Roborock's FlexiArm Arc Side Brush and Edge Mopping System clean tightly along walls and into corners, while the extendable side brush reaches under toe-kick areas for more complete coverage.
Check out the video:
Advanced Obstacle Avoidance Sees More. Reacts Smarter. Cleans Better
Powered by Reactive Al Obstacle Recognition, which combines structured light and an RGB camera, together with VertiBeam Lateral Obstacle Avoidance, it detects more obstacles near and far-even along walls and furniture-with minimal blind spots.
Check out the video:
100°C Hot-Water Mop Washing
Uses up to 100°C hot water to loosen grease and stubborn residue for a more hygienic clean.
- Up to 100°C Hot-Water Mop Washing[1]
- 99.99% Bacteria Removal Rate[9]
Carpet Cleaning Smart Strategy for Every Carpet
Want to deep clean carpets or skip them entirely? One tap is all it takes.[10] Your robot adapts automatically-boosting suction on carpets with the mop lifted, or following precise edge-cleaning paths to avoid rugs and keep them dry. You're in control of every room, every rug, every time.
Roborock SmartPlan 3.0 One Tap and Let the Smart Take Over
Roborock SmartPlan 3.0 automatically recognizes room types, learns your cleaning habits, and selects the optimal cleaning strategy for you-boosting suction when needed, rewashing the mop as required, and lowering power to reduce noise during Do-Not-Disturb periods.
Notes:
1. Based on Internal testing conducted by the manufacturer. The beating module can heat water up to 100°C under standard atmospheric pressure (1 atm, 101.3 kPa) at room temperature. Actual results may vary depending on usage arid environmental conditions.
2. The body height of the robot vacuum is 7.98 cm. Due to slight vertical flexibility in the front structural components, the robot may achieve limited passive compression when entering low-clearance spaces, allowing access down to 7.95 cm. However, please note that scraping may occur. Actual performance may vary depending on environmental conditions.
3. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors.
4. Based on internal testing of the digital motor under specific conditions. Actual results may vary depending on product configuration and usage conditions.
5. Compared with the previous-generation mop pad under Internal test conditions. Actual results may vary depending on floor type and usage conditions.
6. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors.
7. Based on internal testing carried out by the manufacturer, when selecting extreme water flow in custom mode, the mops can spin at a maximum speed of 200 rpm. Actual results may vary depending on environmental factors.
8. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors. This feature is powered by Roborock's AdaptiLift Chassis-the Industry's first mass-produced liftable chassis system with three-wheel control, launched in Q3 2024. The dynamic carpet-cleaning capability was officially introduced in Q3 2025.
9. Based on testing carried out by TÜV Rheinland on Escherichia coll and Staphylococcus aureus under default self-cleaning mode, over 99.99% of bacteria on the mops are effectively removed. Certification ID: 0000089850. Actual results may vary according to the home environment.
10. These carpet cleaning settings must be manually enabled and selected in the Roborock app. This feature is applicable to household carpets with pile heights of 3 cm or below, which covers the majority of carpets used in typical homes.
What's in the Box:
- Dock base
- Dock (Disposable dust bag pre-installed)
- Power cord
- Mop cloth mounts (Mop cloths pre-installed)
Product Features:
- Expanded cleaning reach
- Climbs over high thresholds with ease
- Powerful suction & tangle-free cleaning
- Picks up dust and hair while helping prevent tangles
- Enhanced mopping performance
- Delivers warm-water mopping
- Advanced carpet cleaning
- Built for better carpet care
- Intelligent obstacle handling
- Hygienic multifunctional dock
Specs
General
- Brand Roborock
- Product Category Robot Vacuums
- Product Type Robot Vacuum
- Product Specific Colour Black
- Colour Black
Vacuum Cleaner Features
- Vacuum Type Robot Vacuum
- Vacuum Style Robot
- Vacuum Design Self-Emptying, Powered, Pet-Specific
- Floor Type Carpet
- Special Features Auto Dust Emptying, Dock Self-Cleaning, Hot-Water Mop Washing, warm Air Drying, Automatic Detergent Dispensing, Edge Mopping System Clean
- Animal Vacuum Yes
- Pet Friendly Yes
- Technology HyperForce Motor, RetractSense Navigation, DuoDivide, FlexiArm Technology, SmartPlan 3.0
Power
- Power Source Battery
Dimensions
- Width 350 mm
- Depth 352 mm
- Height 79.8 mm
- Weight 4.96 kg
Delivery
We offer a comprehensive nationwide (excluding Republic of Ireland) delivery service; we aim to deliver all orders as quickly as possible.
| Item Type | Delivered In | Delivered By |
|---|---|---|
| Small Items | 2 Working days | DPD |
| Large Electrical Appliance | 3-5 Working days | Independent transport company |
| Furniture & Bedding | 3-5 Working days | Independent transport company |
Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery. Delivery of large items outside mainland UK is subject to availability and may be restricted in some areas.
Free Click & Collect In Store
Can't wait for delivery or don't want to pay additional delivery charges? It's incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.
- During checkout, select “Click & Collect” and select your preferred store.
- After your order is placed, you will receive an order acknowledgement email with your order number.
- Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is "Ready for collection". If you want to use "Contactless Click & Collect" select this option on this email. Please Note: Some large items are held in an off-site warehouse. We will notify you of the collection location in your Ready for Pickup email.
- Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.
- Speak to one of our staff and your order should be processed in minutes.
- If availing of Contactless Click & Collect, please click the link in your email "ready to pick up" to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the "I'm here" option and a member of staff will bring your purchase out to your car.
Easy returns
Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.
Online Purchases: For all items purchased via our Online Store (website), please fill out our Contact Form where our team can guide you through the process.
Description
Description
Saros 20 Neo
Designed for complex homes, it delivers powerful vacuuming and deep mopping-while climbing thresholds, gliding under furniture, and adapting across carpets. Saros 20 Neo knows where to go, what to avoid, and finishes the job on its own.
Check out the video:
Expanded Cleaning Reach
Climbs over high thresholds and slides under furniture with ease.
Check out the video:
Retractsense Navigation System Sees Clearly, Even in Low Spaces
With a retractable LDS system, it adjusts its height for clear visibility-reaching spaces as low as 7.95 cm for more complete cleaning.
- 7.95 cm: Low-clearance access[2]
- 100,000+: Lift cycles tested[3]
Check out the video:
36,000 Pa HyperForce Motor: Deep Cleaning, Made Effortless
An ultra-powerful motor delivers consistent suction to lift dust, debris, and hair across every surface.
- 36,000 Pa: Max Digital Motor Power[4]
Enhancoceping Performance Deeper Mopping. Less Residue
Scrub away tough stains with warm water and up to 14N of downward pressure, while the newly designed mop locks in moisture-leaving floors cleaner with less water residue.
- 30% Less Water Residue[5]
- 14N Max Downward Mopping Pressure[6]
- 200 RPM Spinning Speed[7]
Advanced Carpet Cleaning: Built for Better Carpet Care

Industry-First Dynamic Cleaning for Up to 3 cm Carpets
Automatically adjusts its chassis to maintain strong suction on carpets up to 3 cm[8]-delivering deeper, more consistent cleaning*.
Automatic Mop Detachment
Automatically detaches the mop in Vacuum Carpet First Mode*-keeping carpets dry and protected.
Main Brush Stabilization Module
When Deep Carpet Cleaning Mode* is enabled, the main brush stays in a stable downward position on a second pass-improving debris pickup compared to its usual floating state.
*This function needs to be manually enabled in the Roborock app.
FlexiArm Technology Reaches Edges. Cleans Corners
Roborock's FlexiArm Arc Side Brush and Edge Mopping System clean tightly along walls and into corners, while the extendable side brush reaches under toe-kick areas for more complete coverage.
Check out the video:
Advanced Obstacle Avoidance Sees More. Reacts Smarter. Cleans Better
Powered by Reactive Al Obstacle Recognition, which combines structured light and an RGB camera, together with VertiBeam Lateral Obstacle Avoidance, it detects more obstacles near and far-even along walls and furniture-with minimal blind spots.
Check out the video:
100°C Hot-Water Mop Washing
Uses up to 100°C hot water to loosen grease and stubborn residue for a more hygienic clean.
- Up to 100°C Hot-Water Mop Washing[1]
- 99.99% Bacteria Removal Rate[9]
Carpet Cleaning Smart Strategy for Every Carpet
Want to deep clean carpets or skip them entirely? One tap is all it takes.[10] Your robot adapts automatically-boosting suction on carpets with the mop lifted, or following precise edge-cleaning paths to avoid rugs and keep them dry. You're in control of every room, every rug, every time.
Roborock SmartPlan 3.0 One Tap and Let the Smart Take Over
Roborock SmartPlan 3.0 automatically recognizes room types, learns your cleaning habits, and selects the optimal cleaning strategy for you-boosting suction when needed, rewashing the mop as required, and lowering power to reduce noise during Do-Not-Disturb periods.
Notes:
1. Based on Internal testing conducted by the manufacturer. The beating module can heat water up to 100°C under standard atmospheric pressure (1 atm, 101.3 kPa) at room temperature. Actual results may vary depending on usage arid environmental conditions.
2. The body height of the robot vacuum is 7.98 cm. Due to slight vertical flexibility in the front structural components, the robot may achieve limited passive compression when entering low-clearance spaces, allowing access down to 7.95 cm. However, please note that scraping may occur. Actual performance may vary depending on environmental conditions.
3. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors.
4. Based on internal testing of the digital motor under specific conditions. Actual results may vary depending on product configuration and usage conditions.
5. Compared with the previous-generation mop pad under Internal test conditions. Actual results may vary depending on floor type and usage conditions.
6. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors.
7. Based on internal testing carried out by the manufacturer, when selecting extreme water flow in custom mode, the mops can spin at a maximum speed of 200 rpm. Actual results may vary depending on environmental factors.
8. Based on internal testing carried out by the manufacturer. Actual results may vary depending on environmental factors. This feature is powered by Roborock's AdaptiLift Chassis-the Industry's first mass-produced liftable chassis system with three-wheel control, launched in Q3 2024. The dynamic carpet-cleaning capability was officially introduced in Q3 2025.
9. Based on testing carried out by TÜV Rheinland on Escherichia coll and Staphylococcus aureus under default self-cleaning mode, over 99.99% of bacteria on the mops are effectively removed. Certification ID: 0000089850. Actual results may vary according to the home environment.
10. These carpet cleaning settings must be manually enabled and selected in the Roborock app. This feature is applicable to household carpets with pile heights of 3 cm or below, which covers the majority of carpets used in typical homes.
What's in the Box:
- Dock base
- Dock (Disposable dust bag pre-installed)
- Power cord
- Mop cloth mounts (Mop cloths pre-installed)
Product Features:
- Expanded cleaning reach
- Climbs over high thresholds with ease
- Powerful suction & tangle-free cleaning
- Picks up dust and hair while helping prevent tangles
- Enhanced mopping performance
- Delivers warm-water mopping
- Advanced carpet cleaning
- Built for better carpet care
- Intelligent obstacle handling
- Hygienic multifunctional dock
Specifications
Specs
General
- Brand Roborock
- Product Category Robot Vacuums
- Product Type Robot Vacuum
- Product Specific Colour Black
- Colour Black
Vacuum Cleaner Features
- Vacuum Type Robot Vacuum
- Vacuum Style Robot
- Vacuum Design Self-Emptying, Powered, Pet-Specific
- Floor Type Carpet
- Special Features Auto Dust Emptying, Dock Self-Cleaning, Hot-Water Mop Washing, warm Air Drying, Automatic Detergent Dispensing, Edge Mopping System Clean
- Animal Vacuum Yes
- Pet Friendly Yes
- Technology HyperForce Motor, RetractSense Navigation, DuoDivide, FlexiArm Technology, SmartPlan 3.0
Power
- Power Source Battery
Dimensions
- Width 350 mm
- Depth 352 mm
- Height 79.8 mm
- Weight 4.96 kg
Delivery & Returns
Delivery
We offer a comprehensive nationwide (excluding Republic of Ireland) delivery service; we aim to deliver all orders as quickly as possible.
| Item Type | Delivered In | Delivered By |
|---|---|---|
| Small Items | 2 Working days | DPD |
| Large Electrical Appliance | 3-5 Working days | Independent transport company |
| Furniture & Bedding | 3-5 Working days | Independent transport company |
Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery. Delivery of large items outside mainland UK is subject to availability and may be restricted in some areas.
Free Click & Collect In Store
Can't wait for delivery or don't want to pay additional delivery charges? It's incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.
- During checkout, select “Click & Collect” and select your preferred store.
- After your order is placed, you will receive an order acknowledgement email with your order number.
- Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is "Ready for collection". If you want to use "Contactless Click & Collect" select this option on this email. Please Note: Some large items are held in an off-site warehouse. We will notify you of the collection location in your Ready for Pickup email.
- Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.
- Speak to one of our staff and your order should be processed in minutes.
- If availing of Contactless Click & Collect, please click the link in your email "ready to pick up" to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the "I'm here" option and a member of staff will bring your purchase out to your car.
Easy returns
Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.
Online Purchases: For all items purchased via our Online Store (website), please fill out our Contact Form where our team can guide you through the process.
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