Samsung Bespoke Jet Bot Combo Steam Robot Vacuum Cleaner | VRMD96514G/EU

VRMD96514G/EU
£ 999
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WISHLIST

Description

Intelligent All-in-one Cleaning with Steam Sanitisation
All-in-one Clean Station Steam+ with Steam Sanitisation
Check out the video:
Easy & Hygienic Maintenance of the Mops
All-in-one Clean Station Steam+ with Steam Sanitization

Clean effectively and hygienically - effortlessly! The clean station steam+ automatically washes mops at high

Temperature(1) with steam and water, sanitises them with steam(2) and dries them with 55°c hot air (3). It also

Empties the dust bag, refills the water tank and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C. 2. The measured temperature of the steam is 100°C. 3. The measured temperature of

the hot air ranges from 50 to 60°C.

Check out the video:
Sanitises Your Mop Pads with Hot Steam
Intensive Steam Cleaning

Keep the mop pads hygienic and odour free with the steam sanitisation feature. When the robot vacuum returns

To the clean station steam+ after mopping, high-temperature steam is sprayed onto the mop pads. It reduces up

To 99.99% of harmful bacteria(1) to keep them sanitary and reduce unpleasant odours.

* the measured temperature of the steam is 100°c.

Enhanced Cleaning of Carpets and Floors
Check out the video:
AI Floor Detect

Enjoy enhanced cleaning without getting carpets wet. Ai floor detect identifies different floor types(1). On carpet, the robot lifts the mop pads or detaches them at the station, to avoid cross contamination by the wet mops. It also boosts its suction power for better cleaning efficiency.

*Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information.

Outstanding Cleaning Performance
Powerful Dual Pads Clean Effectively
Powerful Spinning Mop

Ensure floors are cleaned thoroughly with enhanced mopping. Jet bot combo al's powerful dual rotating mop

Pads spin rapidly at 170pm for deep cleaning. It removes the general dirt of daily living and actively scrubs away

The toughest stains.

Advanced Technology For High Performance
Powerful Vacuum Cleaning

Clean your home effectively with advanced cleaning technologies. Dual rotating mop pads spin rapidly at 170pm

For deep cleaning. A digital inverter motor creates powerful suction, while a new high-efficiency brush with hair

Grinder removes hairs that can get tangled on the brush effectively.

*Based on internal testing. Results may vary depending on actual usage conditions.

Easily Pick-up Hairs Without Tangling
New High-efficiency Brush with Hair Grinder

Remove hairs, including pet hair, on carpets and floors effectively. A newly designed high-efficiency brush

Includes samsung's patented hair grinder. It collects hair in the centre and then cuts it up finely, so it can be

Sucked out easily, which prevents tangles and makes maintenance easier.

*Based on internal testing. Comparing the hair removal, pet hair entanglement and suction performance it offers an 880% improvement compared to a brush without a

Hair grinder: after being used for 30 minutes, there is 0.44g less hair on the brush with the hair grinder compared to 0.05g less hair on the brush without the hair grinder.

Results may vary depending on actual usage conditions.

Obstacle Detection in Advance with dToF Sensor
dToF Obstacle Detection

Clean your whole home effectively by detecting obstacles in its way. A front sensor quickly detects objects in its route so that the jet bot combo does not run

Over the obstacles. It can move and clean effectively in complex environments, so it can clean more areas without getting stuck.

*This function may be affected by an object’s size and shape, or the environmental conditions.

Detects and Cleans Rooms More Precisely
dToF LiDAR Sensor

The upgraded LiDAR sensor increases the detection distance by about 36%and, as a result, it widens the size of the detection area by 79%. So it improves

Jet Bot Combo Al's path by repeatedly scanning the room to gather distance information and track its location, even in dark areas.

*Based on internal testing compared to the Jet Bot VR8000 model with a conventional LiDAR Sensor. Scans 360° over a distance ranging from 5cm up to 8m.

4 Different Cleaning Modes
A Flexible Choice Of Cleaning Methods
Vacuum and Mop Together

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and ios devices. A wi-fi connection and a Samsung account are required.

A Flexible Choice Of Cleaning Methods
Mopping After Vacuuming

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Delivers A Powerful Cleaning Performance
Powerful Vacuum Cleaning

Clean your home effectively with powerful suction. Jet bot combo al's highly efficient digital inverter motor

Generates powerful suction, so it can easily suck up hair, dirt and fine dust particles on the floor. The digital

Inverter motor creates enhanced torque, which enables it to deliver intensive cleaning. It also means that it works

Quietly, energy efficiently and for a long time.

A Flexible Choice Of Cleaning Methods
Mop Only Cleaning

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

App Control
Virtually Map Your Home
Flexible and Efficient Cleaning Control

Clean your home efficiently and thoroughly. Using the smartthings app you can choose from 4 cleaning modes

And view a detailed 3d map of your home. You can select the suction power and cleaning intensity, create "No-go

Zones" and virtual walls and specify where to vacuum, mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Quadruple Mapping For Fast-track Cleaning
Smartly Map Your Whole Home

Ensure that your home is cleaned efficiently and thoroughly by mapping its entire layout. The create additional

Map function(1) lets you draw and save maps of many spaces. If jet bot combo al is moved, the lidar sensor

Identifies its location(2) and it automatically recognises the correct map.

*Requires smartthings app. Available on android and ios devices. A wi-fi connection and samsung account are required.

*Jet bot combo al can draw and save up to 4 maps. Recognition of jet bot combo al's location and maps may be affected by the shape of the house and the location of furniture.

Set Restricted Areas To Prevent Access
Set Restricted Areas

Avoid valuable furniture, certain rooms or dangerous objects by manually selecting specific locations on a map in

The smartthings app. You can also ensure that only part of a room is off limits using virtual walls. And you can

Set specific areas to mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Flexible And Efficient Cleaning Control
Select & Go

Clean your home efficiently and thoroughly. Using the smartthings app you can choose from 4 cleaning modes

And view a detailed 3d map of your home. You can select the suction power and cleaning intensity, create "No-go

Zones" and virtual walls and specify where to vacuum, mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Customised By You To Suit Your Own Home
Room Customisation

Choose the best cleaning settings for each room. Room customisation in the smartthings app lets you adjust

The suction power and the mop pad cleaning intensity to the level required for different areas.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Remotely Control it Anytime, Anywhere
Voice Recognition (Mobile)

Clean your home with your voice – wherever you are! Using samsung bixby(1) embedded in the robot or via a smartphone or smartwatch(2), you can tell jet bot combo what to do. You can schedule when it works, start and stop cleaning, instruct it where to clean, empty its dustbin, locate its position and more(3).

*1 bixby may not recognise certain languages and accents/dialects. A samsung account log-in and data network connection (wi-fi or data network) are required 2. This feature is only available on certain samsung smartwatches that are connected to the galaxy wearable app and when using the smartthings app on the smartwatches to control devices. Supported products: gear s3/s4/sports, watch, watch active/active2, watch3, watch4, watch4 classic, watch5, watch5 pro, watch6, watch6 classic. 3. Requires smartthings app. Available on android and ios devices. A wi-fi connection and a samsung account are required.

Effective Protection Against Threats
Certified to Keep Data Safe From Threats

Clean without worrying about possible threats. Jet bot combo has been certified for its security. Awarded the highest diamond level iot security rating by ul solutions, its software and user data are protected, and cannot be viewed or leaked by unauthorised users.

Product Features:
  • LiDAR Sensor
  • Clean station
  • Vacuum and Mop features
  • Powerful cleaning
  • Wi-Fi Control
  • Digital Inverter Motor
  • Anti-Cliff
  • Main Brush 1: High-efficiency Brush
  • Pre-Motor
  • Steam Sanitization
  • Auto Water Refill
  • Auto-Dry
  • SmartThings App Support
  • Live Cleaning Report
  • Bixby, Alexa, Google Assistant Support
  • Water Flow Speed Control
  • Intelligent Power Control
  • Washable Dust Bin
  • Auto-Docking
  • Wi-fi Control
What's In The Box:

Specs

General

  • Brand Samsung
  • Colour White
  • Product Specific Colour Satin Greige
  • Product Type Vacuum Cleaner
  • Robot Vacuum Sensors Yes
  • Robot Vacuum Sensor Type LiDAR Sensor
  • Corded or Cordless Cordless
  • Product Category Vacuum Cleaners
  • Product Colour Satin Greige

Features

  • Features Powerful Vacuum Cleaning, Powerful Spinning Mop, 4 Different Cleaning Modes
  • Mapping Technology
  • Pet Friendly Yes
  • Special Features Ai-powered All-in-one Cleaning With Steam Sanitisation AI enhanced detection and cleaning Intelligent AI Recognition

AI

  • AI Technology Yes

Dimensions

  • Dimensions (W x D x H): 444 x 510 x 547 mm
  • Width 444 mm
  • Depth 510 mm
  • Height 547 mm
  • Weight 18.8 kg

Performance

  • Maximum Power 70 W

Floor Type Compatibility

  • Floor Type All Floors

Cleaning Performance

  • Maximun Run Time 180 mins

Design and Features

  • Technology Advanced Technology For High Performance

All Vacuum Cleaners

  • Dust Capacity 0.25 L
  • Dust Bag Capacity 2.5 L
  • Button Type Touch
  • Display Type LED
  • Maximum Runtime 180 mins
  • Power 70 W
  • Mop Lifting 10 mm

Vacuum Cleaner Features

  • Vacuum Type Robot

Vacuum Performance

  • Max. Suction 6000 Pa
  • Noise Level 74 dB

Capacity & Filter

  • Filter Type Fine Dust
  • Dirt Water Tank Capacity 3.6 L

Power

  • Power Source Battery
  • Battery Type Li-ion
  • Voltage 220-240 V

Warranty

  • Warranty 60 months

Delivery

We offer a comprehensive nationwide (excluding Republic of Ireland) delivery service; we aim to deliver all orders as quickly as possible.

Item Type Delivered In Delivered By
Small Items 2 Working days DPD
Large Electrical Appliance 3-5 Working days Independent transport company
Furniture & Bedding 3-5 Working days Independent transport company

Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery.

Free Click & Collect In Store

Can't wait for delivery or don't want to pay additional delivery charges? It's incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.

  1. During checkout, select “Click & Collect” and select your preferred store.
  2. After your order is placed, you will receive an order acknowledgement email with your order number.
  3. Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is "Ready for collection". If you want to use "Contactless Click & Collect" select this option on this email.
  4. Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.
  5. Speak to one of our staff and your order should be processed in minutes.
  6. If availing of Contactless Click & Collect, please click the link in your email "ready to pick up" to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the "I'm here" option and a member of staff will bring your purchase out to your car.

Easy returns

Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.

Online Purchases: For all items purchased via our Online Store (website), please fill out our Contact Form where our team can guide you through the process.

-->

Description

keyboard_arrow_down

Description

Intelligent All-in-one Cleaning with Steam Sanitisation
All-in-one Clean Station Steam+ with Steam Sanitisation
Check out the video:
Easy & Hygienic Maintenance of the Mops
All-in-one Clean Station Steam+ with Steam Sanitization

Clean effectively and hygienically - effortlessly! The clean station steam+ automatically washes mops at high

Temperature(1) with steam and water, sanitises them with steam(2) and dries them with 55°c hot air (3). It also

Empties the dust bag, refills the water tank and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C. 2. The measured temperature of the steam is 100°C. 3. The measured temperature of

the hot air ranges from 50 to 60°C.

Check out the video:
Sanitises Your Mop Pads with Hot Steam
Intensive Steam Cleaning

Keep the mop pads hygienic and odour free with the steam sanitisation feature. When the robot vacuum returns

To the clean station steam+ after mopping, high-temperature steam is sprayed onto the mop pads. It reduces up

To 99.99% of harmful bacteria(1) to keep them sanitary and reduce unpleasant odours.

* the measured temperature of the steam is 100°c.

Enhanced Cleaning of Carpets and Floors
Check out the video:
AI Floor Detect

Enjoy enhanced cleaning without getting carpets wet. Ai floor detect identifies different floor types(1). On carpet, the robot lifts the mop pads or detaches them at the station, to avoid cross contamination by the wet mops. It also boosts its suction power for better cleaning efficiency.

*Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information.

Outstanding Cleaning Performance
Powerful Dual Pads Clean Effectively
Powerful Spinning Mop

Ensure floors are cleaned thoroughly with enhanced mopping. Jet bot combo al's powerful dual rotating mop

Pads spin rapidly at 170pm for deep cleaning. It removes the general dirt of daily living and actively scrubs away

The toughest stains.

Advanced Technology For High Performance
Powerful Vacuum Cleaning

Clean your home effectively with advanced cleaning technologies. Dual rotating mop pads spin rapidly at 170pm

For deep cleaning. A digital inverter motor creates powerful suction, while a new high-efficiency brush with hair

Grinder removes hairs that can get tangled on the brush effectively.

*Based on internal testing. Results may vary depending on actual usage conditions.

Easily Pick-up Hairs Without Tangling
New High-efficiency Brush with Hair Grinder

Remove hairs, including pet hair, on carpets and floors effectively. A newly designed high-efficiency brush

Includes samsung's patented hair grinder. It collects hair in the centre and then cuts it up finely, so it can be

Sucked out easily, which prevents tangles and makes maintenance easier.

*Based on internal testing. Comparing the hair removal, pet hair entanglement and suction performance it offers an 880% improvement compared to a brush without a

Hair grinder: after being used for 30 minutes, there is 0.44g less hair on the brush with the hair grinder compared to 0.05g less hair on the brush without the hair grinder.

Results may vary depending on actual usage conditions.

Obstacle Detection in Advance with dToF Sensor
dToF Obstacle Detection

Clean your whole home effectively by detecting obstacles in its way. A front sensor quickly detects objects in its route so that the jet bot combo does not run

Over the obstacles. It can move and clean effectively in complex environments, so it can clean more areas without getting stuck.

*This function may be affected by an object’s size and shape, or the environmental conditions.

Detects and Cleans Rooms More Precisely
dToF LiDAR Sensor

The upgraded LiDAR sensor increases the detection distance by about 36%and, as a result, it widens the size of the detection area by 79%. So it improves

Jet Bot Combo Al's path by repeatedly scanning the room to gather distance information and track its location, even in dark areas.

*Based on internal testing compared to the Jet Bot VR8000 model with a conventional LiDAR Sensor. Scans 360° over a distance ranging from 5cm up to 8m.

4 Different Cleaning Modes
A Flexible Choice Of Cleaning Methods
Vacuum and Mop Together

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and ios devices. A wi-fi connection and a Samsung account are required.

A Flexible Choice Of Cleaning Methods
Mopping After Vacuuming

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Delivers A Powerful Cleaning Performance
Powerful Vacuum Cleaning

Clean your home effectively with powerful suction. Jet bot combo al's highly efficient digital inverter motor

Generates powerful suction, so it can easily suck up hair, dirt and fine dust particles on the floor. The digital

Inverter motor creates enhanced torque, which enables it to deliver intensive cleaning. It also means that it works

Quietly, energy efficiently and for a long time.

A Flexible Choice Of Cleaning Methods
Mop Only Cleaning

Adjust how jet bot combo al cleans to suit your needs. Simply choose from 4 modes on the smartthings app.

For fast cleaning, use the vacuum and mop together mode. If you want hygienic and thorough cleaning, select the

Mopping after vacuuming mode. Or just use the vacuum-only or mop-only modes.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

App Control
Virtually Map Your Home
Flexible and Efficient Cleaning Control

Clean your home efficiently and thoroughly. Using the smartthings app you can choose from 4 cleaning modes

And view a detailed 3d map of your home. You can select the suction power and cleaning intensity, create "No-go

Zones" and virtual walls and specify where to vacuum, mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Quadruple Mapping For Fast-track Cleaning
Smartly Map Your Whole Home

Ensure that your home is cleaned efficiently and thoroughly by mapping its entire layout. The create additional

Map function(1) lets you draw and save maps of many spaces. If jet bot combo al is moved, the lidar sensor

Identifies its location(2) and it automatically recognises the correct map.

*Requires smartthings app. Available on android and ios devices. A wi-fi connection and samsung account are required.

*Jet bot combo al can draw and save up to 4 maps. Recognition of jet bot combo al's location and maps may be affected by the shape of the house and the location of furniture.

Set Restricted Areas To Prevent Access
Set Restricted Areas

Avoid valuable furniture, certain rooms or dangerous objects by manually selecting specific locations on a map in

The smartthings app. You can also ensure that only part of a room is off limits using virtual walls. And you can

Set specific areas to mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Flexible And Efficient Cleaning Control
Select & Go

Clean your home efficiently and thoroughly. Using the smartthings app you can choose from 4 cleaning modes

And view a detailed 3d map of your home. You can select the suction power and cleaning intensity, create "No-go

Zones" and virtual walls and specify where to vacuum, mop or keep dry.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Customised By You To Suit Your Own Home
Room Customisation

Choose the best cleaning settings for each room. Room customisation in the smartthings app lets you adjust

The suction power and the mop pad cleaning intensity to the level required for different areas.

*Requires smartthings app. Available on android and iOS devices. A wi-fi connection and a Samsung account are required.

Remotely Control it Anytime, Anywhere
Voice Recognition (Mobile)

Clean your home with your voice – wherever you are! Using samsung bixby(1) embedded in the robot or via a smartphone or smartwatch(2), you can tell jet bot combo what to do. You can schedule when it works, start and stop cleaning, instruct it where to clean, empty its dustbin, locate its position and more(3).

*1 bixby may not recognise certain languages and accents/dialects. A samsung account log-in and data network connection (wi-fi or data network) are required 2. This feature is only available on certain samsung smartwatches that are connected to the galaxy wearable app and when using the smartthings app on the smartwatches to control devices. Supported products: gear s3/s4/sports, watch, watch active/active2, watch3, watch4, watch4 classic, watch5, watch5 pro, watch6, watch6 classic. 3. Requires smartthings app. Available on android and ios devices. A wi-fi connection and a samsung account are required.

Effective Protection Against Threats
Certified to Keep Data Safe From Threats

Clean without worrying about possible threats. Jet bot combo has been certified for its security. Awarded the highest diamond level iot security rating by ul solutions, its software and user data are protected, and cannot be viewed or leaked by unauthorised users.

Product Features:
  • LiDAR Sensor
  • Clean station
  • Vacuum and Mop features
  • Powerful cleaning
  • Wi-Fi Control
  • Digital Inverter Motor
  • Anti-Cliff
  • Main Brush 1: High-efficiency Brush
  • Pre-Motor
  • Steam Sanitization
  • Auto Water Refill
  • Auto-Dry
  • SmartThings App Support
  • Live Cleaning Report
  • Bixby, Alexa, Google Assistant Support
  • Water Flow Speed Control
  • Intelligent Power Control
  • Washable Dust Bin
  • Auto-Docking
  • Wi-fi Control
What's In The Box:

Specifications

keyboard_arrow_down

Specs

General

  • Brand Samsung
  • Colour White
  • Product Specific Colour Satin Greige
  • Product Type Vacuum Cleaner
  • Robot Vacuum Sensors Yes
  • Robot Vacuum Sensor Type LiDAR Sensor
  • Corded or Cordless Cordless
  • Product Category Vacuum Cleaners
  • Product Colour Satin Greige

Features

  • Features Powerful Vacuum Cleaning, Powerful Spinning Mop, 4 Different Cleaning Modes
  • Mapping Technology
  • Pet Friendly Yes
  • Special Features Ai-powered All-in-one Cleaning With Steam Sanitisation AI enhanced detection and cleaning Intelligent AI Recognition

AI

  • AI Technology Yes

Dimensions

  • Dimensions (W x D x H): 444 x 510 x 547 mm
  • Width 444 mm
  • Depth 510 mm
  • Height 547 mm
  • Weight 18.8 kg

Performance

  • Maximum Power 70 W

Floor Type Compatibility

  • Floor Type All Floors

Cleaning Performance

  • Maximun Run Time 180 mins

Design and Features

  • Technology Advanced Technology For High Performance

All Vacuum Cleaners

  • Dust Capacity 0.25 L
  • Dust Bag Capacity 2.5 L
  • Button Type Touch
  • Display Type LED
  • Maximum Runtime 180 mins
  • Power 70 W
  • Mop Lifting 10 mm

Vacuum Cleaner Features

  • Vacuum Type Robot

Vacuum Performance

  • Max. Suction 6000 Pa
  • Noise Level 74 dB

Capacity & Filter

  • Filter Type Fine Dust
  • Dirt Water Tank Capacity 3.6 L

Power

  • Power Source Battery
  • Battery Type Li-ion
  • Voltage 220-240 V

Warranty

  • Warranty 60 months

Delivery & Returns

keyboard_arrow_down

Delivery

We offer a comprehensive nationwide (excluding Republic of Ireland) delivery service; we aim to deliver all orders as quickly as possible.

Item Type Delivered In Delivered By
Small Items 2 Working days DPD
Large Electrical Appliance 3-5 Working days Independent transport company
Furniture & Bedding 3-5 Working days Independent transport company

Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery.

Free Click & Collect In Store

Can't wait for delivery or don't want to pay additional delivery charges? It's incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.

  1. During checkout, select “Click & Collect” and select your preferred store.
  2. After your order is placed, you will receive an order acknowledgement email with your order number.
  3. Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is "Ready for collection". If you want to use "Contactless Click & Collect" select this option on this email.
  4. Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.
  5. Speak to one of our staff and your order should be processed in minutes.
  6. If availing of Contactless Click & Collect, please click the link in your email "ready to pick up" to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the "I'm here" option and a member of staff will bring your purchase out to your car.

Easy returns

Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.

Online Purchases: For all items purchased via our Online Store (website), please fill out our Contact Form where our team can guide you through the process.

-->

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